Return & Refund Policy
Effective Date: July 27, 2026
At Drink & Food Spółka z Ograniczoną Odpowiedzialnością, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our return policy below.
Return Eligibility
You may request a return within 10–13 days after receiving your order.
To be eligible for a return, the item must:
- Be unused and in its original condition.
- Be returned in its original packaging.
- Include all accessories and documentation (if applicable).
- Be accompanied by proof of purchase or your order number.
Items that are damaged due to misuse, improper handling, or normal wear and tear are not eligible for return.
How to Request a Return
To initiate a return, please contact our customer support with:
- Your order number
- The reason for the return
- Photos of the item (if damaged or incorrect)
Once your request is approved, we will provide return instructions.
Refunds
After we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed using your original payment method within 5–10 business days, depending on your payment provider.
Non-Returnable Items
The following items cannot be returned:
- Perishable food or beverage products.
- Opened or used products.
- Gift cards.
- Clearance or final sale items.
- Personalized or custom-made products.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery. We will arrange a replacement or refund where applicable.
Shipping Information
Estimated delivery times:
- Europe: 2–7 business days
- Outside Europe: 1–3 weeks
Please note that delivery times are estimates and may vary due to customs processing, carrier delays, or other unforeseen circumstances.
Return Shipping
Unless the item is defective, damaged, or incorrectly supplied, customers are responsible for return shipping costs. Original shipping charges are non-refundable unless required by applicable law.
Contact Us
If you have any questions regarding returns or refunds, please contact our customer support through the contact information available on drinkfoodspolka.com.